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FAQ
We might have already read your mind.
Ordering
What size should I buy?
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They're located underneath the available sizes for each of our products. For any additional questions, contact us. We will ask your typical size and how you like to wear your tops, shorts, and pants so we can suggest the best size for you!
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
What is the shipping policy?
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
For information about International shipping click here.
What shipping providers do you use?
What shipping providers do you use?
We use USPS for all U.S. orders. Ground shipping for U.S. orders may take up to 3-7 business days to arrive from the day you receive your shipping confirmation.
Eff! My package was lost, stolen, or damaged!
Eff! My package was lost, stolen, or damaged!
Oh no! Please file a claim with the shipping carrier first, then contact us letting us know your order number and your specific claim number. Once we receive that, we will work together to come to the best resolution.
Returns & Exchanges
How do I return an item?
How do I return an item?
We want you to be completely satisfied with your purchase. Not the perfect fit? Just let us know—we’re happy to help! We offer free shipping on all U.S. returns.
What's the return policy
What's the return policy
A return must be requested 30 days of the ship date, after which merchandise must be sent back within 15 days. Merchandise must not be worn, washed, dyed, or altered. Merchandise must be returned in its original packaging. Returns must include the packing slip supplied during return process (packing slip will auto-generate along with the return label). Package should only include items listed in that particular return packing slip. Merchandise that appears to be worn and/or washed and not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you. Certain items are marked as not refundable and are not eligible for returns (ie. gift cards, gifts with purchase). Sets and Kits are not eligible for partial exchange or return.
I am expecting a refund. How long does this take?
I am expecting a refund. How long does this take?
Please allow 6-12 business days for us to receive your order. Heads up—it may take up to 10 business days for us to process your return. Once your items have undergone (and passed!) inspection, we will issue your refund to the original form of payment and will notify you of your refund via email. After your refund has been issued by us, please allow 2 additional business days for those funds to be posted to your account. Please note that your refund may only be credited to your original method of payment.
Sustainability
How do you choose what materials to use?
How do you choose what materials to use?
Oeko-Tex is a registered trade mark, representing the product labels and company certifications issued and other services provided by the International Association for Research and Testing in the Field of Textile and Leather Ecology (which also calls itself Oeko-Tex for short).
The Oeko-Tex Association issues the product-related labels Standard 100 by Oeko-Tex (formerly Oeko-Tex Standard 100), Made in Green by Oeko-Tex (formerly Oeko-Tex Standard 100plus) and Leather Standard by Oeko-Tex, the label Eco Passport by Oeko-Tex for chemicals to be used in textile production, and the STeP by Oeko-Tex label (formerly Oeko-Tex Standard 1000) and the Detox to Zero status report for production facilities.
Oeko-Tex labels and certificates confirm the human-ecological safety of textile products and leather articles from all stages of production (raw materials and fibres, yarns, fabrics, ready-to-use end products) along the textile value chain. Some also attest to socially and environmentally sound conditions in production facilities.
Where are your products made?
Where are your products made?
We like our fabric quality like we like our sleep quality: premium. Most our fabrics made in Japan.
Why Japanese fabric?
Higher quality materials and manufacturing standards. High demand. Niche designs appeal to cosplayers, US-based Japanese customers. Wider variety of colors than Western designers.